FAQs

Order Shipments

WHEN CAN I EXPECT MY ORDER TO SHIP?

Shipments are processed within 2-3 business days for shipping. Our order process is facilitated Monday - Friday, excluding U.S. holidays. Weekends and holidays are exempt.

CAN I TRACK MY ORDER STATUS?

Customers can create an account to track their shipment status. All customers are notified a confirmation email of their purchase and when it ships.

I NEED TO CHANGE MY ORDER

Please contact info@pamperedbypeta.com within 24 hours with your name and order number to modify or cancel your purchase.

WHERE ARE MY ITEMS?

If you have not received your order within 30 days, please email info@pamperedbypeta.com so we can notify the shipping carrier.

DO YOU SHIP TO PO BOXES OR INTERNATIONALLY?

We DO NOT process orders with P.O. Boxes, A.P.O. Box, or hotel addresses. Email info@pamperedbypeta.com with an alternative destination. At this time, we only ship within the U.S. region.

Payment Questions

WHICH PAYMENT METHODS DO YOU ACCEPT?
  • Visa
  • American Express.
  • PayPal

At meet and greets and pop up events, the Peta Experience accepts uses a Square card reader for in-person purchases. Cash Apps and Venmo may be accepted at discretion.

Returns & Exchanges

COURTESY REMINDER: Only accepting returned items in the condition they were received. Due to COVID-19, please email info@pamperedbypeta.com about the return process.

I RECEIVED A DAMAGED OR DEFECTIVE ITEM

The Peta Experience aims to deliver thorough customer service from start to finish. Intentional from formulation to product design, all items are individually curated with care and made from organic elements to ensure quality control. If you receive a damaged or defective item, you have 30 days from the date your order is delivered to request a return. Customers are eligible for a refund or have the option to select another item of equal or lesser value. Please email info@pamperedbypeta.com for more details.

What benefits do your products provide?

Replenishing Body Butters are formulated with rich emollients whipped perfectly in a rich Mango Pomegranate base. Whipped butter blends promote higher antioxidant activity and strengthen defenses to boost cell regeneration for the skin.

Bath Salt and Sugar Scrubs carry an aromatherapy blend of essential oils and natural ingredients. Use the sugar scrub for sensitive areas of the body, and tap into the salt scrub for more impact. Condition dry and dull complexions to reveal soft and smooth skin that glows.

Use the Body Oil after showering to seal in moisture from water and other hydrating body products.

A patch test is encouraged before applying on face and body, especially for those who have sensitive skin. A patch test is a safe way to see if your skin will react to new skin care formulas. Clean a discrete area of your body (behind ear or under arm) with water. Follow the product's direction before proceeding with application. Wait 30 minutes to 24 hours (depending on the product) to see if there are any signs of redness or irritation.

Soy Candles are made from stabilized soy wax to prevent frosting and enhance scent throw. Soy-based candles offer natural lighting with none of the dangers associated with paraffin wax. Hand-poured all-natural luxury candles derived from the finest oils and waxes. Expect long-lasting fragranced rooms when one of the "Pampered by Peta" candles are lit.

CANDLE TIPS
Do you ever wonder how to shop for the best candle scents? Mastering candlemaking is all about craftsmanship and a great sense of smell. Understand your favorite smells by learning the fragrance pyramid. Scents are rated by their potency class when blended into candle waxes.

There are three scent notes classes to be aware of: top, middle, and base. Citrus and floral aromas are known as top notes because of their awakening scent throw. Full-bodied, rich scents such as berries and musky accents are selected as middle notes because of how they enrichen the candle's surface scents, blending into a new fragrant nimbus. Anchor fragrances like musky and woody scents are base notes to direct the candle's smell as a whole.

The final thing to remember when it comes to candle shopping is that it's all a matter of personal taste so explore aromatic pleasures with an open heart and nose!